Privacy Policy
Last Updated: September 2, 2025
This privacy policy explains how Balanced Thoughts (“we,” “us,” or “our”) handles the information we collect from visitors to our website, www.balanced-thoughts.co.uk, and users of our services. Your privacy is important to us, and we are committed to protecting it in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
Balanced Thoughts Registered Address: 212 Norwood, Beverley, East Riding, HU17 9JA Contact: helen@balanced-thoughts.co.uk
We are the data controller responsible for your personal data collected through this website.
2. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly: When you contact us via our website’s contact form, by email, or by phone, you may provide personal details such as your name, email address, phone number, and the content of your message. This data is used to respond to your inquiry and provide our services.
b. Information We Collect Automatically (Cookies): Our website, built on the WordPress platform, uses cookies to function correctly and to provide a better user experience. We use Google Analytics, which places cookies on your device to collect anonymized data about your visit. This includes your IP address (anonymised), browser type, the pages you visit, and the time spent on the site. This data helps us understand how our website is used and allows us to improve its performance and content.
c. Information from Third-Party Services: Our website does not have a user login area. For booking sessions, we use an external booking engine called Fresha. When you click on our “Book a Session” link, you are redirected to Fresha’s platform. Any personal data you provide during the booking process, including names, contact details, and payment information, is collected and processed directly by Fresha. We do not store this data on our website. Please refer to Fresha’s own privacy policy to understand how they process your data.
3. How We Use Your Information
We use the information we collect to:
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Respond to your inquiries and requests.
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Provide and manage our counselling and therapy services.
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Improve our website and services based on user behaviour.
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Fulfill our legal and professional obligations.
4. Your Rights
Under the GDPR, you have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Correct any inaccurate or incomplete data.
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Erasure: Request that we delete your personal data (“the right to be forgotten”).
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Restriction: Request that we limit the processing of your data.
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Data Portability: Request that we transfer your data to another organization.
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Object: Object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at the address or email provided above. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
5. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.